ORGANIZATION DESCRIPTION

Pratts serves the community by offering pets, pet foods, pet supplies, and other merchandise to the general public at competitive prices. To insure that Pratts customers receive top quality fresh feeds, Pratts manufactures most of their feeds from ingredients shipped in fresh regularly.

Pratts only retail location operates at 5237 W. Glendale Ave., Glendale, AZ, 85301. The warehouse and feed production building is next door at 5241 W. Glendale Ave.

Pratts was founded in 1936 by Emerson Pratt mainly as a feed store. Over the years Pratts has been located in various areas around the valley. At one time Pratts had an egg ranch in Yarnell, Arizona and a John Deere Dealership, Lawn and Power Equipment department in the retail store. Over the years Pratts has consolidated down to one location, focusing mainly on feed and pets.

Because the size of Pratts is not large, the structure is rather simplistic. Employees whose responsibilities are with the sales floor, production of feed, and deliveries report to the store manager. The store manager reports to the President or owner of the company. The bookkeeper also reports to the President or owner. Any human resource issues can be addressed to either the store manager or the owner.

Pratts management philosophy is to do what is necessary to help customers have a pleasant shopping experience. Tasks are taught to employees and then the employees are expected to manage their time in a manner to get them done. Open communication is welcomed and encouraged between employees and supervisors, in order to create a better environment for everyone.

Pratts goals are:

1) To maintain an environment that will be pleasant and safe for employees, customers, and visitors.

2) Operate in a way that will be profitable

3) Expand business endeavors and locations as growth permits


Table of Contents

Index